LEGAL
Refund policy
When fees are refunded, and how proportionate refunds are worked out.
At Wealth Shutra Insights Private Limited, we are committed to delivering research services to our clients. While we make every reasonable effort to maintain accuracy and consistency in our recommendations, clients should understand that no assurance or guarantee of returns can be provided in the securities market.
Once a client subscribes to any of our services and the payment is successfully received, the subscribed services and recommendations shall be activated and delivered to the client through the designated communication channels. In the event a client is dissatisfied with the services for any reason, they may contact us for clarification, support, or guidance regarding future recommendations and service-related concerns.
Wealth Shutra Insights Private Limited aims to maintain the highest standards of customer support and communication. However, if a client is unable to receive WhatsApp broadcasts, emails, alerts, or any communication due to reasons attributable to the client’s side, including but not limited to inactive mobile numbers, poor internet connectivity, device restrictions, application settings, spam filters, or email issues, the services shall still be considered as duly delivered, provided our communication service provider confirms successful transmission to the registered contact details available in our records.
Accordingly, requests for refunds on the grounds of non-receipt of messages or alerts arising from client-side issues shall not be accepted. Clients are advised to ensure that their mobile number, WhatsApp application, internet connection, and email services remain active and accessible during market hours and throughout the subscribed service period to avoid any interruption in communication.
All subscriptions and service purchases are considered final. No refund shall be granted for the portion of services already rendered or availed by the client. Any complaint, grievance, or dissatisfaction regarding the quality, performance, or outcome of the recommendations during the active subscription period shall not entitle the client to seek compensation or refund for the utilized period.
In accordance with applicable SEBI guidelines, if a client wishes to discontinue the subscription before expiry of the service tenure, any eligible refund shall be processed only for the unutilized portion of the subscription period. Such refund shall be calculated on a pro-rata basis after deducting charges applicable for services already provided, along with applicable taxes, statutory deductions, and administrative expenses.
No refund shall be issued for services already consumed or for periods during which recommendations and support have been made available to the client, irrespective of trading outcomes, profits, losses, or overall satisfaction with the services.
Investments and trading in the securities market are subject to market risks. Any profit, loss, or financial consequence arising from acting upon our research recommendations shall be borne solely by the client. Wealth Shutra Insights Private Limited shall not be responsible for any trading or investment losses incurred by the client.
By subscribing to our services and making payment towards any subscription plan, the client confirms that they have read, understood, and agreed to this Refund Policy, along with the Disclaimer, Disclosure, Privacy Policy, Terms and Conditions, and other policies published on our website.
For any queries or assistance relating to this Refund Policy, clients may contact:
- Company
- Wealth Shutra Insights Private Limited
- Status
- SEBI Registered Research Analyst
- Registration No.
- Phone
- +91 8828106927